Frequently Asked Questions
Answers to common questions about Football Compass.
01 Is Football Compass licensed and regulated, and which gambling authority oversees it?
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Yes. Football Compass operates under a licence from the Malta Gaming Authority (MGA) and is also compliant with the UK Gambling Commission for UK players. The MGA licence number is MGA/CL/XXXX/XXXX, and we undergo regular independent audits to ensure game fairness and player fund segregation.
02 What documents do I need to verify my Football Compass account, and how long does verification take?
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You’ll need a government‑issued photo ID (passport, driver’s licence or national ID), a recent utility bill or bank statement showing your name and address, and sometimes a copy of the payment method you intend to use. Our automated system usually verifies documents within a few hours; if manual review is required it can take up to 24‑48 hours. You cannot withdraw funds until verification is complete.
03 Which payment methods are accepted for deposits and withdrawals on Football Compass?
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Football Compass accepts Visa and Mastercard credit/debit cards, e‑wallets such as Skrill, Neteller and PayPal, direct bank transfers and prepaid vouchers. Crypto deposits (Bitcoin, Ethereum, USDT) are also supported with no minimum. Withdrawals to e‑wallets are processed within 24 hours; card and bank transfers take 3‑5 business days. All transactions are encrypted and we do not charge deposit fees.
04 How does in‑play betting work on Football Compass, and can I cash out a bet live?
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In‑play betting lets you place wagers on a match after it has started, with odds updating in real time based on the game’s progress. Football Compass offers a cash‑out option that allows you to settle a bet before the event ends, locking in a profit or limiting a loss. Cash‑out is only available on selected markets and the amount is calculated using the current odds at the time of the request. If a market is suspended (e.g., after a goal) cash‑out may be temporarily unavailable.
05 What happens to my bet if a World Cup match is postponed or cancelled?
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If a match is postponed before kick‑off, the bet remains open and will be settled once the match is rescheduled within the tournament’s official schedule. If the match is cancelled or abandoned without a result, the bet is treated as void and your stake is refunded to your account. For bets on specific events (e.g., first goal scorer) that never occur, the market is also void unless the outcome has already been decided.
06 What are the wagering requirements for Football Compass’s welcome bonus and how do I meet them?
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The welcome bonus is a 100 % match up to £/€ 200 on your first deposit. It is subject to a 5× rollover requirement on the bonus amount plus the deposit, which must be met within 30 days of claiming. Only single bets with odds of 1.50 or higher and certain accumulator selections count toward the rollover; bets settled at odds below this threshold do not contribute. Once the requirement is cleared, the bonus winnings become withdrawable.